This will be a quick overview of receipts in the e-RegisterNow ticket selling and event management platform.
To access a receipt, click on the blue hyper linked reference number found throughout the e-RegisterNow online event registration software. This will open a new tab of the receipt associated with that reference number.
The receipt is a break down off all transactions and registration fees associated with that reference number including refunds. You can also see the type of credit card used. In each transactions row and description box, you can click on details to get get more details about the transaction including the date and time the transaction was made and confirmed. You can also click on Ticket and it will pull up the customer’s ticket.
There are usually three buttons plus print along the top of the receipt screen. These include “View Original Receipt/Invoice”, “Email This Page”, and “Resend Confirmation Email”.
The “View Original Receipt/Invoice” allows you to look at the absolute original receipt which only includes the original transaction, no refunds.
The “Email This Page” button allows you to resend the receipt and tickets as an attachment to the customer. The system automatically prefills the event attendees email for you which helps save time from finding all of the details that are needed to resend the receipt. You are only able to do this if pdf receipt attachment enabled.
The final button is “Resend Confirmation Email”. This option resends the original confirmation email to the event attendee along with any custom wording, receipts and file attachments. This option is only available if confirmation email was enabled and sent at the time of purchase.
