- Go to Tasks > Manage Registrants
- Search for the transaction. If possible, search using the confirmation number that was issued to the registrant at the time of registration. Doing this will automatically bring up the transaction.
- Click on the ‘Registered Events’ tab
- Click on
- Deselect the event from which the registrant should be removed. All events that the registrant is registered for are highlighted in green.Select the new event. If an event is full, it will be highlighted in red.
- Click on
- The first half of the screen summarizes the changes and gives the options for the refund. If an administrative fee should be charged, enter it in the appropriate box. Select the tender type for the refund.
- The second half of the screen processes the new event. You may override the price and enter the payment method.
- Click on
- Review the refund information
- Click on
- The following confirmation screen will appear
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