If a registrant requests a Chargeback from their credit card company, the chargeback must be processed by e-RegisterNow to keep all reports accurate. The credit card company has already taken the money out of your account, so no money should be refunded to the registrant.
How to Process a Chargeback:
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- Go to Tasks > Refund
- Search for the registrant/transaction. It is recommended to use the confirmation number of the transaction since this will automatically bring up the transaction.
- Select the following settings:
| Refund Amount | In most cases you should select ‘Full’. If a partial chargeback occured, select ‘Partial’ and enter the amount. |
| Refund Type | Select ‘Chargeback’ |
| Refund Tender Type | In most cases select ‘Use Original Transaction Tender Type’ |
- Click on
- A confirmation screen will appear:
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