Changing a Password

NOTE! ONLY ADMINISTRATORS CAN CHANGE USER PASSWORDS

How to Change Passwords

1. Go to Edit > Users
2. Click on the user login (email address) of the user
3. Enter the new password in both textboxes:
   
4. Click on
   

Communicating Login Information to the User

When setting up a new Admin User, or resetting a password, the Administrator must communicate the login ID and password to the end user. Be sure to communicate the changes to the User in a secure manner.

Always verify the identity of the caller and note that it is better to send a new password via the user’s email address.

For security reasons the login ID and password should be sent in separate emails. References to the words “password” or “log-in id” should not be contained in the email subject line.

Understanding Password Security

Choosing Your Password

When choosing a password, remember that your password is case-sensitive. For example, ABCDEF is not the same as abcdef. If you need clarification of the password rules and guidelines, contact info@e-registernow.com

The following information should never be contained in your password:

• User ID
• First name
• Last name
• Address information (street, city, state or province, country, postal code)
• Phone or fax numbers included in the account information
• Email address

Ensuring that your Password is as secure as possible:

• Password must be at least 8 characters long (there is no maximum).
• Passwords cannot be all numbers or all letters.
• Passwords must contain at least 2 numbers (or symbols).
• Passwords should contain a mix of numbers, letters, and symbols. For extra security include a mix of uppercase and lowercase characters.
• Passwords should not be a word or words found in the dictionary.
• Passwords should not be recycled (used again and again).
• Passwords should not be based on personal information such as the names of relatives, birthdays, or anniversaries.
• Passwords should not be recorded in any medium that is not protected by either a password or by encryption.
• Passwords should be changed at regular intervals.
• Passwords should not be shared with anyone.