{"id":408,"date":"2016-04-07T13:57:39","date_gmt":"2016-04-07T17:57:39","guid":{"rendered":"http:\/\/www.e-registernow.com\/support\/?p=408"},"modified":"2017-11-08T18:05:35","modified_gmt":"2017-11-08T23:05:35","slug":"move-a-registrant-from-one-event-to-another-and-issue-a-refund","status":"publish","type":"post","link":"https:\/\/e-registernow.com\/support\/move-a-registrant-from-one-event-to-another-and-issue-a-refund\/","title":{"rendered":"Move a Registrant from One Event to Another and Issue a Refund"},"content":{"rendered":"<ol>\n<li>Go to Tasks &gt; Manage Registrants<\/li>\n<li>Search for the transaction. If possible, search using the confirmation number that was issued to the registrant at the time of registration. Doing this will automatically bring up the transaction.<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_search.gif\" alt=\"\" \/><\/li>\n<li>Click on the &#8216;Registered Events&#8217; tab<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_regeventstab.gif\" alt=\"\" border=\"1\" \/><\/li>\n<li>Click on \u00a0<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_editeventsbut.gif\" alt=\"\" \/><\/li>\n<li>Deselect the event from which the registrant should be removed. All events that the registrant is registered for are highlighted in green.Select the new event. If an event is full, it will be highlighted in red.<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_changeevents.gif\" alt=\"\" border=\"1\" \/><\/li>\n<li>Click on \u00a0<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_saveprocessbut.gif\" alt=\"\" \/><\/li>\n<li>The first half of the screen summarizes the changes and gives the options for the refund. If an administrative fee should be charged, enter it in the appropriate box. Select the tender type for the refund.<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_firsthalf.gif\" alt=\"\" border=\"1\" \/><\/li>\n<li>The second half of the screen processes the new event. You may override the price and enter the payment method.<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_secondhalf.gif\" alt=\"\" border=\"1\" \/><\/li>\n<li>Click on \u00a0<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_review.gif\" alt=\"\" \/><\/li>\n<li>Review the refund information<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_changereview.gif\" alt=\"\" border=\"1\" \/><\/li>\n<li>Click on \u00a0<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_processbut.gif\" alt=\"\" \/><\/li>\n<li>The following confirmation screen will appear<img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/www.eregisternow.com\/help\/screenshots\/refunds_confchange.gif\" alt=\"\" border=\"1\" \/><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Go to Tasks &gt; Manage Registrants Search for the transaction. If possible, search using the confirmation number that was issued to the registrant at the time of registration. Doing this will automatically bring up the transaction. Click on the &#8216;Registered Events&#8217; tab Click on \u00a0 Deselect the event from which the registrant should be removed. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[38],"tags":[216],"class_list":{"0":"post-408","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-refunds","7":"tag-move-a-registrant","8":"entry"},"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/p7kUZg-6A","jetpack_sharing_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/posts\/408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/comments?post=408"}],"version-history":[{"count":3,"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/posts\/408\/revisions"}],"predecessor-version":[{"id":819,"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/posts\/408\/revisions\/819"}],"wp:attachment":[{"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/media?parent=408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/categories?post=408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/e-registernow.com\/support\/wp-json\/wp\/v2\/tags?post=408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}