The e-RegisterNow Mobile Customer Service Feature allows for real time monitoring of ticket sales for your event. Once logged into the Mobile Customer Service with your personalized Ignition Key, you will be brought to that merchant accounts real time updates.
Underneath your organizations logo, to the right your accounts ‘M’ account number will be displayed adjacent to the name of the logged in user and the Ignition Key.
Located below these labels are four different buttons:
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The small blue plus symbol will bring up the current version you are using along with Patch Notes.
Button Links.
Within the e-Ticket Counts page you will find.
- e-Ticket Sold and Redemption Counts (Select the date range you’d like to see for ticket sales. Additional buttons are provided to see ticket sale counts by year, week or the current date.)
- Summary (Summary of total tickets sold vs redeemed for specific merchant account.
- Redemption Gates (Total number of tickets redeemed at each specific gate at your event.)
- e-Ticket Types (A detailed summary of each ticket type (i.e. VIP, Weekend Pass, Daily Passes, etc…) sold vs redeemed at your event.)
Unredeem a ticket.
Unredeem a ticket (to be valid for redemption/admittance) via the tickets Reference number or Barcode(s).
Reference numbers redeem all tickets associated with it, Barcodes redeem specific tickets only, multiple barcodes can be redeemed at once, as long as they are denoted by a tilde (~). Hit the ‘UnRedeem Ticket’ button in bottom left corner to process.
Upon successful processing, the e-Ticket(s) will immediately be available for redemption at any active gate.
Search for a transaction.
Search for a transaction via: Reference Number, Card Holder’s Name, Credit Card Number, Barcode, Email, or Purchaser’s Name.
Logout of Mobile Customer Services.
After Logging out you will be brought to a login page, where you can then choose to login either to; the e-RegisterNow Home Page, the e-RegisterNow Login Page, or the Mobile Customer Service Login Page.