Manual refunds do NOT remove a registrant from an event.
- Go to Tasks > Refund
- Search for the registrant/transaction. It is recommended to use the confirmation number of the transaction since this will automatically bring up the transaction.
- Select the following settings
Refund Amount Select ‘Partial’ and enter the amount, or select ‘Full’ Refund Type Select ‘Refund’. If you select ‘Chargeback’, the customer will receive no money. Refund Tender Type Select the tender type. - Click on
- A confirmation screen will appear:
